Tripp Lite 16-Port KVM Switch Rack-Mount Console IP 1U with 19" LCD (B020-U16-19-IP), Black 16-Port Remote Access

1. PO Box Address Policy:

• We do not ship to PO Box addresses. Customers must provide a valid residential or commercial address during checkout.
• If a PO Box address is provided, the order will be canceled, and we will not capture your pending payment.

2. Delivery Failure Due to Customer Fault:

• If the delivery failure is attributed to customer-related factors, such as providing an incorrect shipping address or failure to receive the package, Dealtargets.com will not be held responsible for the unsuccessful delivery.
• Customers are responsible for ensuring that the shipping information provided is accurate and for being available to receive the package during the designated delivery times.
• Any additional costs incurred due to delivery failure caused by customer fault, including but not limited to redelivery fees, will be borne by the customer.

3. Adult Signature Requirement and Shipping Address Policy:

• All shipments processed through Dealtargets.ca require an adult signature upon delivery. Customers must ensure that a person of legal age is available to sign for the package upon its arrival.
• Once a parcel has been shipped, Dealtargets.ca does not entertain requests for changing the shipping address. Customers must provide accurate and up-to-date shipping information during checkout.
• Any issues arising from failure to adhere to these policies, such as missed deliveries or address changes after shipment, will be the sole responsibility of the customer.

Due to Manufacturer Requirements: We are unable to offer returns for opened, non-defective products. This policy adheres to manufacturer requirements, and no exceptions can be made.

Eligibility: To qualify for a return or exchange, the product must be in its factory-sealed condition or remain in its original shipping box.

Proof of Purchase: A proof of purchase, such as a receipt or order confirmation email, must accompany the returned product. For detailed information, refer to our Return and Refund Policy.

Coverage: All items are covered by the manufacturer's warranty. Customers are required to contact the manufacturer directly for any warranty-related concerns. For more information, please visit our Product Warranty Policy.